The Future of Enterprise Service

How to correctly define the value of CRM software? Are you also worried that after purchasing a software product, can the users really make the best use of it?

OKKI provides you with a complete customer success service, according to the full life cycle of the products, OKKI will equip your organization with different follow-up strategy guidance at different stages and ensure to maximize the product value.

Four Key Points for Customer Success

Customized System Implementations

Customized System Implementations

  • One-on-one professional implementation consultants
  • Quickly respond to implementation requirements
  • End-to-end implementation service
Diversified System Training

Diversified System Training

  • Online Training - live broadcast, real-time interaction
  • On-site Training - door to door service
  • Advanced Training - always ready to be professional
Specialized Technical Supports

Specialized Technical Supports

  • Multi-channel coverage of telephone, online contact, work order, and Email
  • Open every Monday to Saturday, answer questions anytime, anywhere
  • Professional staff will always stand by your side whenever you need it
Refined Customer Operations

Refined Customer Operations

  • Similar enterprise successful and management experience sharing to achieve win-win cooperation
  • Quality and real-time information push regularly
  • Multi-regional city managers, one-on-one localization services

Support Service List

Service ContentOKKI LiteOKKI SmartOKKI Pro
7x24 Hour Customer Service
Online Customer Service
System Initialization Configuration
Exclusive Service Consultant
Customized Research
Document Template Production
Dashboard Implementation
Online Training
Door to Door ServiceOne Chance(Partial Areas)
Exclusive Customer Return Visit
Customer Seminar
Exclusive Service Report
Customer Data MigrationPartial Support
Data DockingPartial Support
Data Recovery ServicePaid ServicePaid Service

FAQ

Q:How to get the above services?

A:

You can get the corresponding service after purchasing the product. You can also consult 400-0666-517 and we will arrange a professional consultant to contact you as soon as possible.

Q:How long does it take to contact after purchasing the product? How long does it take to implement the system?

A:

Within one working day after you activate your account, you will be contacted by a professional consultant to reserve the service time. Under normal circumstances, the system implementation will be completed within 1 week of activation.

Q:Is there a charge for training? Can I participate multiple times?

A:

Our weekly online training is free for all customers and you can reserve seats on demand.

On-site training is provided free of charge under standard service times, if exceeded you will be charged to a per-time fee.